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De Lotto - Occhialeria italiana dal 1938

Costumer care


Our Customer Service is available from Monday to Friday from 10 AM to 6PM (GMT+1)
Phone: +39 0436 890659
E-mail: info@delottoeyewear.com

Payment methods

We accept payments through credit card or debit card (Mastercard, Visa, Visa Electron, American Express) and via PayPal.

Shipping information

We ship all orders with our logistics partner Mail Boxes Etc. Depending on your location, the shipping time may take:
Europe: 1–3 working days
United States: 2–6 working days
Rest of the world: 6–8 working days
Once your order has been carefully packed and sent, we will send you a shipping confirmation email. You will find all the information regarding your order, such as tracking number and status of your shipment.

Home trial & returns

We offer a 14 day return policy. You will be given a full refund of the product(s) if the glasses are returned in their entirety and not damaged.
To request a return, send an email to info@delottoeyewear.com specifying “RETURN” in the subject. Once the return has been approved, we will provide you further details on how to proceed. We will refund you within 30 days of receiving the package.

Condition of sale
Article 1 — Purpose

These Conditions of Sale for the purchase of products and / or services carried out remotely via computer network. Each transaction of purchase will be governed by the provisions of to D. Decree of 22 May 1999. 185 and Legislative Decree no. 196/03 “Code regarding the protection of personal data”, which governs the processing of personal data, including data stored abroad, carried out by anyone who is domiciled or has registered offices in Italy.

Article 2 — Acceptance of the general conditions of sale

The customer, by electronic transmission of the purchase order, declare that I have read the terms and conditions of sale, terms of payment proposals and the entire purchase process.

Article 3 — How to purchase and prices

Before confirming the purchase, the total cost of the order will be shown to the customer, and he will have the ability to modify, in whole or in part, or completely cancel that order. The prices of products are clearly indicated on the site and are inclusive of VAT. If the product is not available, you will be informed by email. De Lotto Srl reserves the right to change prices listed on the site www.delottoeyewear.com without notice.

Article 4 — Shipping and payments

The delivery methods are visible in the “Shipping Information” section of the website. The delivery times are approximate and are in no way binding to De Lotto Srl. The payment methods are shown in the “Payments methods” section.

Article 5 — Right of Withdrawal

Pursuant to Legislative Decree no. N. 206/2005 for our customers definable decree “consumers” have the right to cancel within 14 days of receipt of goods. The withdrawal must be comunicated via email. Within 14 working days, the customer must return the goods, undamaged and in the original packaging.
The refund will be made within 30 days.
Normally, the goods will be collected from the customer by our courier and shall be sent to:
De Lotto Srl – Via Pelmo 2, San Vito di Cadore (BL).

Article 6 — Protection of Privacy

The conditions for the processing of data are displayed on the “Privacy policy” page

Article 7 — Governing law and place of jurisdiction

These Conditions of Sale may be modified by De Lotto Srl without notice and will be valid from the date of publication on the website www.delottoeyewear.com. It is understood that these Terms of Sale are subject to Italian law and all disputes will be settled exclusively by the Court of Rome.

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